Everything your agent does.
It answers, sells, books and follows up on WhatsApp, and tells you when you are needed. Here is the full list, including what it does not do.
Last updated 17 September 2026
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Replies in seconds
Usually in under 20 seconds, at any hour, including weekends and public holidays.
Speaks their language
English, Swahili and Sheng. It replies in the language the customer writes in.
Knows your business
Trained on your website, price lists, menus, documents and FAQs.
No menus or buttons
Customers type normally and get a natural answer, not “press 1 for prices”.
Remembers the customer
It keeps the context of each conversation, even when a customer comes back weeks later.
Selling and booking
Qualifies every lead
It asks the questions you would ask, so your team calls the serious buyers first.
Handles objections
Price questions, “let me think about it” and comparisons, answered the way you would.
Books the appointment
Real open slots from your Google Calendar, a confirmation in the chat and a reminder before the visit.
Follows up
Up to three rounds for leads that go quiet, and it stops the moment they reply.
Points to payment
Shares your Paybill or Till at the right moment and hands the chat to your team to confirm.
Voice notes, photos and files
Listens to voice notes
Customers can talk instead of typing. The agent understands and replies in writing.
Reads photos and screenshots
A photo of a hairstyle, a car or a product is enough to start the conversation.
Understands documents
It can read a PDF a customer sends, like a quote request or a list of requirements.
Sends your media
Your photos, price lists, brochures and videos, sent at the right point in the chat.
You stay in control
Take over any chat
Reply yourself and the agent steps back for that customer until you hand it back.
Alerts at the right moments
It tells you when a lead looks valuable or a customer asks for a person.
A daily summary
Each morning: conversations, bookings, alerts and what needs your attention.
Your dashboard
Every chat, contact and booking in one dashboard, on your phone or computer.
Tested before it goes live
We test the agent on your real questions before it talks to a single customer.
More channels
On the Business and Enterprise plans.
Instagram DMs and comments
It answers DMs, and replies to comments on your posts and ads, then carries on in the DM.
Facebook Messenger
The same agent and the same knowledge, on your Facebook page.
Website chat
A chat window on your website that works just like your WhatsApp.
Broadcasts to your customers
Send offers to people who already know you. The agent handles every reply.
Connects to your systems
Custom integrations with your CRM or booking system on Enterprise.
What it does not do
So you know exactly what you are buying.
No phone calls
It works in chat. It does not make or answer voice calls.
No payment confirmation
It shares your payment details, then your team confirms M-Pesa payments.
No cold messaging
Broadcasts go only to people who already know your business.
Ready to answer every customer?
Imagine opening WhatsApp in the morning to confirmed bookings instead of unread messages.
- Every enquiry answered, even at 11pm.
- Your calendar filling while you work.
- Your evenings back, phone down.
A free, 15-minute demo meeting. No obligation.